*COVID-19 Update: Our team is actively working to process and ship all orders on schedule. However, once shipped your order may experience transit delays based on the final destination Thank you for your patience and understanding.
Occasionally our customers will have questions, we get it. Almost all of the answers can be found below. But if you still have questions we can be reached through our contact us page or by emailing us directly at firstname.lastname@example.org.
What shirt brand do you print on?
All #DopenessOnly standard t-shirts are printed on Bella + Canvas brand tees, unless otherwise stated. Our shirts have are trendy with a slim fit, but they run big.
Are the t-shirts 100% cotton?
All tees are cotton, excluding tri-blends. Tri-blend tee fabric specs: 50% polyester, 25% cotton, and 25% rayon.
What size should I order?
Our sizes range from XSmall - 5XLarge. Please see our sizing chart for more details and suggestions for fit. These are unisex tees and run big. Women should order one size down from their regular size. Women's cut tees are available upon request.
What type of printing process is used on your apparel?
All of our shirts are printed by hand and custom made at the time of ordering. We use both screen printing and heat transfer processes.
Will the designs fade?
Some of the prints will fade some after being washed. Black prints tend to fade the most, but will still hold up for lots of wear and washes. Washing instructions are found on the tag of each shirt or keep reading below.
Are there any specific care instructions?
Yes, please follow these tips to take care of the t-shirts:
- Washing: Wash inside out with cold water with similar colors using a gentle cycle.
- Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON the printed area directly.
- Drying: Tumble dry low or hang-dry.
- Avoid using bleach and do not dry clean.
What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information.
How long will it take for my order to arrive?
Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.
During holidays or times of high demand, orders will take 10 - 15 business days to ship.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped, except for International shipments. A shipping confirmation email will be sent, once your order has left our facility.
How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button.
Do you ship internationally?
Yes, we ship to almost every country around the world.
My tracking shows delivered, but I haven't received my package, can I get my order reshipped?
Unfortunately, we are not responsible for reshipping orders that have been marked delivered. Please be sure to provide an accurate address when placing your order.
My tracking hasn't been updated. Where is my order?
If your order has not been marked delivered, please:
(1) allow 3-5 business days for your package to turn up; and
(2) reach out to your postal worker directly.
If your tracking doesn't update after 5 business days, please contact customer support at email@example.com.
Returns & Exchanges
What is your return policy?
Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. Please be sure to check our size chart before ordering or send us an email for questions.
If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at firstname.lastname@example.org for further information.
All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.
If a customers order is returned to us due to them not claiming their package, multiple delivery attempts made, etc. The customer is responsible for paying the reship fee for them to receive their item. If not, a refund will be processed for the cost of the items only.
Can I cancel/modify my order?
Please note we print every product when it is ordered. You can modify/cancel your order 24 hours after placing your order, after that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting the order. Please contact us at email@example.com for any questions regarding your order.
Our return policy doesn’t cover buyer’s remorse so we won’t be able to issue you a refund for the order. Thank you for understanding.
Still have questions?
For additional information about #DopenessOnly please email us at firstname.lastname@example.org.